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At
Let's Decorate, we strive for 100% complete customer
satisfaction. Our policies are designed to make
your shopping experience safe and enjoyable.
Please take a moment to read the information
outlined below. Any questions or special needs
may be addressed by contacting us directly by
email
or (866) 530-7738.
PRIVACY
Let's
Decorate is committed to protecting the privacy
of our customers. Information we collect is used
solely to process orders and enhance your personal
shopping experience. No information will
ever be sold, traded or given to third parties.
SECURITY
Protecting
your personal information is our priority. We use
industry standard Secure Sockets Layer (SSL) technology
to ensure the confidentiality of your online order.
SSL encrypts your order information so that no one
except Let's Decorate can decode it. To check
the security of your connection, during the checkout
phase, look at the lower left-hand corner of your
browser window. If you see an unbroken key or a
closed lock (depending on your browser), then SSL
is active. You can double-check this by looking
at the URL line of your browser. When accessing
a secure server, the first characters of the site
address will change from "http" to "https."
Some versions of browsers and some firewalls do
not permit communication through secure servers.
In this case, you would be unable to connect to
the server, and would not be permitted to
mistakenly place an order through an unsecured connection.
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SHIPPING
AND HANDLING
We
ship all items via FedEx. Our shipping rates
are real-time rates from FedEx and are calculated
by the weight, dimensions of the items in your order,
and your shipping zone. We currently do not ship
to Alaska or Hawaii.
Order
Total |
Shipping
Price |
Over
$60 |
FREE** |
.
**Free FedEx ground shipping to only one shipping
address in the continental US. Orders to Alaska
and Hawaii will be charged regular FedEx prices
At
this time we are only able to ship to the USA. Normally,
orders ship within 24 hours of receiving your order.
Due
to federal regulations, the Sophia fragrances can
only be shipped via ground transportation.
Redolere
lamps and Sophia Fragrance can only be shipped via
ground shipping. If you select
FedEx Express, 2nd Day, or Overnight, any order
containing these two products will have the entire
order downgraded to FedEx Ground. Any difference
in shipping cost will be refunded.
FedEx
Espress, 2nd Day and Overnight are only guaranteed
from the date shipped, not the date ordered. Selecting
a shipping method other than FedEx Home or FedEx
Ground will not necessarily speed up order processing.
If
your package is returned to us due to an error on
your part, we will be glad to re-ship your package.
A return shipping fee will be applied to your credit
card in the amount of actual shipping rates.
RETURN
POLICY
Need
to return an item? No problem. As long as the product
is unused, we will exchange it
or issue store credit within the first 14 days.
If your items need returning due to shipping
damage, please contact us first!! We will file
a claim with FedEx and handle the situation promptly.
If
you are returning the product because of other reasons,
you will receive a refund minus a 10% restocking
fee. Just replace the item in its original
packaging with the packing slip included,
and follow these simple steps:
-
Contact
Let's Decorate via email
for an RMA.
-
Send
the package via Insured FedEx.
This protects you in case the item is damaged
or lost in transit. If you are returning
an item because it arrived damaged, Let's Decorate
will refund shipping costs. Shipping costs
will not be refunded for other returns.
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